Shipping policy
Last updated: June 2, 2026
This Shipping Policy applies to all purchases made on doricx.shop and outlines our fulfillment and delivery practices.
Order Processing Time All orders are processed within 1 to 3 business days (Monday through Saturday, excluding Sundays and public holidays). Processing time refers to the period from order confirmation to the moment the shipment is officially dispatched from our facility. Each premium kitchen cutting board, chopping board, and culinary food preparation surface system undergoes strict structural quality control and careful packing inspection. Due to the high-density and organic nature of premium kitchenware goods, all orders are packed utilizing thick shockproof padding, edge guard protection, and reinforced outer transport cartons to ensure your products arrive in perfect, pristine condition.
Shipping Time and Delivery Estimates We fulfill orders internationally to deliver our high-quality kitchen cutting board collections directly to our consumers across Singapore.
Shipping Origin: Orders are dispatched from our international logistics and culinary hardware warehouse fulfillment facilities. Target Market: We currently prioritize shipping to Singapore. Estimated Shipping Time: Once dispatched, the estimated international shipping time to Singapore is 7 to 13 business days. Total Delivery Time: Therefore, the total estimated time from order placement to delivery is approximately 8 to 16 business days.
Shipping Cost We offer Free Shipping on all orders destined for Singapore. No unexpected oversized package handling fees, volume processing surcharges, or residential delivery fees apply at checkout.
Tax and Customs Information Goods and Services Tax (GST): The final total shown on our secure checkout screen represents the clear purchase price in US Dollars (USD). Because we ship internationally to Singapore, please note that shipments may be subject to local Goods and Services Tax (GST) or import processing evaluation upon arrival, which are administered in accordance with Singapore customs regulatory frameworks. No Hidden Carrier Fees: Our entity does not collect any hidden merchant-side checkout taxes, unexpected packaging handling fees, or supplementary processing surcharges. The logistics carrier will not collect extra arbitrary delivery premiums or handling surcharges from you.
Shipping Locations We currently ship to Singapore. If your specific regional delivery sector or postal code is not accessible at checkout, please contact our support team for specialized assistance.
Tracking Your Order Once your order has shipped, you will receive an automatic email confirmation containing your unique tracking number. You can track your shipment status dynamically through the secure tracking link provided in that email.
Delays Delivery times are reliable estimates and may vary due to external logistical factors such as international customs clearance intervals, severe regional maritime or air transport delays, or domestic postal bottlenecks within Singapore. We appreciate your patience and understanding in the event of any unforeseen logistical delays.
Contact Information If you have any questions regarding our shipping policy, please contact us: Operator: GROUNDLINE PROJECTS PTY LTD Representative: AMY PETERS Email: support@doricx.shop Address: OLD GUILDFORD, 2161, NEW SOUTH WALES, AUSTRALIA Phone: +61 485-930-258 Support Hours: Monday to Friday, 9:00 AM - 5:00 PM (AEST - Australian Eastern Standard Time)